Game changers

There has been a notable increase in the number of business publications reporting on “gamification” applications and the benefits being delivered to the corporate world. Gamification is a relatively new concept for developing game-style applications that use competitions, prizes and rewards to encourage users to reach a business goal, solve a corporate problem or engage staff. Originally […]

Customer Service

What is customer service and how do we improve it? These are questions many Australian companies are asking today. Customer service is a company’s ability to constantly and consistently give the customer what they want and what they need. This can cover many areas of business and can include areas that do not come into […]

Measuring Competency One Badge at a Time?

The following is an excerpt from an article by Lin Grensing-Pophal Some organisations are talking about awarding badges to demonstrate skills, but the practice is still in its infancy. Nevertheless, HR leaders should make sure hiring managers are aware of this potential new trend. HR Managers may also want to consider using badges in their […]

Improving sales staff performance

Many companies are looking to inspire and engage their sales employees through the use of reward and recognition programs. Reward programs are designed to directly impact the type of person who is attracted to a sales job and influence the behaviours of those employees. World Class Sales Reward Plans Accomplish the Following: They allow an […]

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