Getting the best from your employeesBrownie Points is working with thought leading organisations around the world to tailor employee feedback and recognition programs that have a positive impact on the bottom line. With our growing network of alliance partners, we are able to offer cost effective solutions for any business. To learn how Brownie Points could make a difference in your business, call the team today on + 61 (3) 9909 7411 and book a free demonstration, or for more information email us at

Discretionary effort is like loose change in the employees pocket. The challenge for managers is to get staff to spend it all at work each and every day. This is discretionary effort. Discretionary effort is within the power of every employee, and it is their choice to give it or not. Everyone has given “little […]

Discretionary effort is key

In recent surveys around 40% of employees admitted that they could significantly increase their work effectiveness. Many do what is required and hold back on extra effort. Imagine what your business would be like if you could tap into their full potential. The question a manager should ask is “how do I motivate my team […]

Maintaining engagement when money is tight

When times are tough and money is tight, companies often focus on reducing corporate costs rather than looking at areas that can be improved to generate additional business. At times like this, many managers forget the importance of staff morale and engagement, and fail to realise that cuts in the workforce can have a major […]

Your employees are your brand

In today’s rapidly changing global economy, your people are your only true competitive advantage. They are your brand. Highly motivated and passionate employees will present your business in the best possible light. Equally, disengaged employees will portray a poor image of your business. It’s possible to replicate your products, pricing, marketing, etc. but it’s impossible […]

Ensuring success with your employee recognition program

It is well known that employee recognition programs can have a positive impact on company staff retention, culture, and productivity. However, what starts out as a well-intentioned initiative can quickly fizzle out if not designed and implemented effectively, leaving HR managers scratching their heads and wondering why the program didn’t work. Here are ten tips […]

The time to start recognising is NOW

There are still a disappointingly large number of surveys being published that show that the level of employee disengagement continues to run at high levels. One recent survey from HC Online quoted that 21% of employees are actively disengaged. That means one in five staff members are actually working against their employers. Can you believe […]

Systems or Engagement?

No matter how sophisticated your HRIS or Accounting Systems are, you can only be truly successful if your people are fully committed, fulfilled and aligned with your organisational goals. Yet, I never cease to be amazed at the number of times I hear “Employee engagement is a priority for next year because we are implementing […]

The gold mine of discretionary effort

Discretionary effort is classed as the level of effort an employee is willing to give above what is expected for their role. This means that since discretionary effort is above and beyond what is expected, paid for or planned for, there will be no punishment if it is not delivered. Unfortunately, in many organisations today […]

The Importance of Recognition to your business

Staff attrition rates in hospitality are among the highest of any industry sector. But many other businesses experience a high turnover of staff, and yet employee engagement is often neglected as a significant way to improve retention. The importance of employee recognition in today’s modern workplace has been proven in numerous studies. Employee recognition has […]

Cost of Staff turnover in hospitality

Major challenges facing today’s hospitality sector include staff recruitment and retention alongside competition and increasing customer expectations. Independent reports say 29% of hospitality industry employees are disengaged, while the industry is suffering from some of the world’s highest employee turnover rates which can be damaging to your brand. Employee engagement is one of the best […]

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